You can update the order details, change the product selection, change the reorder frequency, pause or cancel your subscription at any time, all without cost.  To manage your subscription please go to the Subscriptions tab on the Home page (desktop) or the left side navigation bar (mobile) and follow the instructions to either log in or set up a Subscription.  

Or please email: support@woofwuffpetcare.com

To create your account please go to the Account icon in the top right of the Home page (desktop) or left side navigation bar (mobile) enter your email address and click Continue.   Enter your details in the fields provided.  You will then receive a confirmation email and will be able to access your new account whenever you want to.  If you have any particular issues or questions regarding completing the above steps, please contact our customer support team: support@woofwuffpetcare.com

The WOOFWUFF™ warehouse operates on a rapid fulfilment basis which means that orders are normally packed and despatched within a few hours of being placed.  We can’t promise that we will be able to intercept your order and change it prior to despatch, but the sooner you let us know that there’s an issue the more chance we’ll have of being able to help you.  If you want to ask us to change an order, please email: support@woofwuffpetcare.com

The WOOFWUFF™ warehouse operates on a rapid fulfilment basis which means that orders are normally packed and despatched within a few hours of being placed.  We can’t promise that we will be able to intercept your order and cancel it prior to despatch, but the sooner you let us know that there’s an issue the more chance we’ll have of being able to help you.  If you want to ask us to cancel an order, please email: support@woofwuffpetcare.com

Please email a photo of the item received along with a copy of the order confirmation to: support@woofwuffpetcare.com  Our customer services team will investigate the problem and seek to resolve it for you as quickly as possible.  Due to the volume of emails, we receive it may take up to 48 hours to receive a response, and longer over weekends.  Thank you for your understanding. 

Please email a photo of the item received along with a copy of the order confirmation to: support@woofwuffpetcare.com  Our customer services team will investigate the problem and seek to resolve it for you as quickly as possible.  Due to the volume of emails, we receive it may take up to 48 hours to receive a response, and longer over weekends.  Thank you for your understanding. 

We accept payment by; credit or debit card, PayPal, Apple Pay and Google Pay.

Unfortunately, we do not currently offer this payment method. We apologise for any inconvenience this may cause you.

Yes, on completion of your purchase you will receive an email containing your receipt.  Should the email not be received please contact support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.

You will receive a notification email containing your tracking information once your order is packed and shipped.

Orders placed before 2.00 PM on business days will be despatched the same day.  The UK delivery service is provided by Royal Mail using the Tracked 48 Hours Service.

PLEASE NOTE: we do not currently ship to the EU or internationally.

Please contact us within 7 days of the estimated delivery date at support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.

If you miss your delivery the carrier will normally leave a card with alternative delivery options for you to choose from.  Typically, they will offer to attempt re delivery on a day of your choosing or leave the package in a pre-arranged safe location.  Alternatively, they may provide instructions to enable collection in person at their nearest depot.  If you need further assistance with delivery, please contact support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.

You can return your order to us if the product is unopened and the packaging is undamaged.  Within 14 days of receiving your order please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.  You will need to return the items within 14 days giving you a total of 28 days to complete the return process.  Once the returned goods are received at our warehouse they will be inspected and if found to be in acceptable condition a refund will be confirmed by email and issued to you within 14 days of the date of the approval of the return.  For further information please see the Returns and Refunds Policy document link (on the website footer).

Unfortunately, due to specific restrictions we are unable to process exchanges that result from customer errors.  Please be aware that products with a broken security seal cannot be returned.   However, if the error was on our part we may consider making an exchange.  Should you have any concerns, please email support@woofwuffpetcare.com with your name, a photo of the item and the relevant order details so that our customer services team can assist you.

Yes, you can return a part order.  Please be aware of our returns policy and specific guidelines and instructions.  Please refer to the FAQ: What is your returns policy? and the Returns and Refunds Policy document link (on the website footer) for further details.

Refunds will be processed 14 days after the goods have been received at our warehouse and approved as suitable for restocking.  Our customer services team will contact you to confirm the details.  If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.

If you purchased a product from our Amazon store, you would need to process the return through Amazon.  Please refer to your Amazon account for the relevant instructions.  If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.

Unfortunately, we do not offer partial refunds in circumstances where an item goes on sale after you have purchased it.  For operational reasons prices must be final at the time of purchase.

Email: 

support@woofwuffpetcare.com

Returns address:

WOOFWUFF Pet Care

C/O Simple Parcels

Unit 18 Haliwell Industrial Estate

Rossini Street

Bolton

BL1 8DL

You can complete the Review form on each product page to share your feedback.  If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.  We welcome your feedback and will always endeavour to take your feedback into account so that we can look to improve our customer experience.

Yes, the treats are suitable for all ages, breeds and sizes of dogs.  Please be aware the treats should not be fed to puppies under 16 weeks or pregnant or nursing dogs.  Please check the feeding guide information on the relevant Product listing section for the complete product use and storage instructions

Yes, the products can be used together.  However, it is worth noting that due to some functional similarities between the Itch Relief & Immunity Treats and the Pre. Pro & Postbiotic Treats there are some common ingredients in these products.  Therefore, it is best to feed the product that is most suitable for your dog’s prominent issue when considering which of them is best for your dog.

Yes—absolutely! Our products are made with 100% natural ingredients and contain no corn, wheat, soy, GMOs, flow agents (such as magnesium stearate), artificial colours or preservatives. They’re also cold pressed, which helps preserve their nutritional benefits and freshness.

Each formula is developed by expert UK pet nutritionists using approved ingredients and manufactured in an EU Regulated and GMP-Certified Facility.  All the ingredients used are approved on the GB Feed Materials Register as well as the EU Animal Feed Register and if applicable the EU Animal Feed Additive Register.  Every batch is carefully quality checked before being packaged with a security seal to ensure the highest standards of safety and effectiveness.

Store in a cool dry place out of reach of animals and children.  Once open use within 4 months.  See also the instructions on the product label and the best before date on the base of the container.

The full ingredients information can be found on the relevant Product listing section gallery cards or by clicking on the button labelled Ingredients in the information section below each product listing on the website.

Our products are manufactured in the EU by a well-established GMP and FDA certified pet treats facility in the Netherlands.

If your pet has a reaction to a product immediately cease feeding the product.  If you observe symptoms that are in any way concerning it is always best to check with you veterinarian at an early stage as to what course of action you should take to best care for your pet.

If your pet eats too many chews they will normally be fine, however if your pet has a reaction to a product and you observe symptoms that are in any way concerning it is always best to check with you veterinarian at an early stage as to what course of action you should take to best care for your pet.