FAQS
Each pet is different, but most begin to show positive changes within the first few weeks of consistent use.
- Within 48 hours: Some pets may experience short-term positive effects after their first 2 – 3 full servings.
- Weeks 0–2: Early signs can appear, such as calmer behaviour or improved digestion.
- Weeks 2–4: Noticeable improvements are common—firmer stools, less itching, reduced anxious behaviours, or easier movement.
- Months 2–3: Benefits become more consistent, with healthier skin and coat, better mobility, and steadier digestion or mood.
- Months 4–6: Long-term results are clear—fewer flare-ups, balanced behaviour, and overall wellbeing.
For best results, use daily at the recommended serving size and allow 6–8 weeks for full effect. Consistency is key to lasting improvement.
For 98% of dogs in our product testing it was a yes! Flavour varies by chew type, but each one is crafted to be tasty and easy to give. Whatever the functional chew type, every formula uses flavours dogs generally enjoy — most treat them like snacks. Even picky pups usually take them without fuss.
YES! Every product is developed to meet the regulatory standards veterinarians approve and recommend for pet supplements. All the ingredients we use are listed on the UK & EU Feed and Feed Additives Registers, and our formulations are created using ingredients that have been both clinically researched by scientists and approved by highly qualified pet nutritionists.
WOOFWUFF™ supplements stand out for their premium, clinically researched, trademarked ingredients—carefully chosen for proven results, not lower costs. Each formula is professionally developed and science-led, ensuring your pet gets only the best in quality and efficacy.
Every product is crafted to meet strict UK and EU standards, using only long-established industry suppliers. Pet parents choose WOOFWUFF™ because they see real, visible improvements in their dogs’ wellbeing.
That’s what makes WOOFWUFF™ different: science-led, expertly formulated, and powered by superior, clinically validated ingredients—trusted by owners and loved by dogs.
You can give them on their own or mix them with food. Feeding amounts are clearly listed on each product and based on your pet’s weight for accurate daily use.
While most dogs respond very well to the treats, every dog is unique—and results can vary. If you’re not seeing the desired effects, try the following:
- Be patient and consistent.
Natural products can take time to work. Keep giving the treats daily for at least two weeks before assessing progress, as it’s unlikely you’ll notice major changes in just a few days. - Adjust the serving size gradually.
If there’s still no improvement after two weeks, you can slowly increase the feeding amount—up to double the recommended serving. For example, if your dog weighs 20 kg, the standard serving is 2 treats. You can add one extra treat (for a total of 3), monitor results, and increase to 4 treats if needed.
Consistency and patience are key—natural support takes time, but the results are worth it.
Yes. All WOOFWUFF™ supplements are made with 100% naturally derived ingredients and professionally formulated to ensure safe, daily, long-term use.
For optimal results feed once per day, double the amount shown in daily feeding guide for first 4 – 6 weeks or as directed by veterinarian. Can be crumbled over food. Use consistently for best results.
The Serving size is based on your dog’s weight:
120 Count (2.5 gram chew size)
Under 11kg =1 chew daily
11–23kg = 2 chews daily
23–35kg = 3 chews daily
35–45kg = 4 chews daily
Over 45kg = 5 chews daily
90 Count (3.3 gram chew size)
Up to 15 kg = 1 chew daily
15 – 30 kg = 2 chews daily
Over 30 kg = 3 chews daily
Monitor your dog and see how they respond and feel free to reach out to us if you need any guidance.
For advice email support@woofwuffpetcare.com with your name, dog’s weight and relevant product usage details so that our customer services team can assist you.
Subscribe and save!
Get up to 20% off, enjoy free gifts, and make sure your pet never runs out of their favourite supplements.
Your subscription is completely flexible — change, pause, or cancel anytime.
No risk, no hassle.
Plus, we’ll deliver straight to your door, right when you need it.
The subscription service gives you the benefit of a repeat order discount that’s applied from your first delivery. Use the table below to select the repeat delivery time increment that’s applicable to your dog’s weight and we’ll do the rest, leaving you to enjoy time with your pawsome friend!
Itch Relief & Immunity Treats, Pre, Pro & Post Biotic Treats, Calming Treats
Delivery days timing Dog size range
24 Over 45 kg
30 35 – 45 kg
45 23 – 35 kg
60 11 – 23 kg
120 Under 11 kg
Max Strength Hip & Joint Support
Delivery days timing Dog size range
30 Over 30 kg
45 15 – 30 kg
90 Under 15 kg
You can update the order details, change the product selection, change the reorder frequency, pause or cancel your subscription at any time, all without cost. To manage your subscription please go to the Subscriptions tab on the Home page (desktop) or the left side navigation bar (mobile) and follow the instructions to either log in or set up a Subscription.
Or please email: support@woofwuffpetcare.com
To create your account please go to the Account icon in the top right of the Home page (desktop) or left side navigation bar (mobile) enter your email address and click Continue. Enter your details in the fields provided. You will then receive a confirmation email and will be able to access your new account whenever you want to. If you have any particular issues or questions regarding completing the above steps, please contact our customer support team: support@woofwuffpetcare.com
The WOOFWUFF™ warehouse operates on a rapid fulfilment basis which means that orders are normally packed and despatched within a few hours of being placed. We can’t promise that we will be able to intercept your order and change it prior to despatch, but the sooner you let us know that there’s an issue the more chance we’ll have of being able to help you. If you want to ask us to change an order, please email: support@woofwuffpetcare.com
The WOOFWUFF™ warehouse operates on a rapid fulfilment basis which means that orders are normally packed and despatched within a few hours of being placed. We can’t promise that we will be able to intercept your order and cancel it prior to despatch, but the sooner you let us know that there’s an issue the more chance we’ll have of being able to help you. If you want to ask us to cancel an order, please email: support@woofwuffpetcare.com
Please email a photo of the item received along with a copy of the order confirmation to: support@woofwuffpetcare.com Our customer services team will investigate the problem and seek to resolve it for you as quickly as possible. Due to the volume of emails, we receive it may take up to 48 hours to receive a response, and longer over weekends. Thank you for your understanding.
Please email a photo of the item received along with a copy of the order confirmation to: support@woofwuffpetcare.com Our customer services team will investigate the problem and seek to resolve it for you as quickly as possible. Due to the volume of emails, we receive it may take up to 48 hours to receive a response, and longer over weekends. Thank you for your understanding.
We accept payment by; credit or debit card, PayPal, Apple Pay and Google Pay.
Unfortunately, we do not currently offer this payment method. We apologise for any inconvenience this may cause you.
Yes, on completion of your purchase you will receive an email containing your receipt. Should the email not be received please contact support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.
You will receive a notification email containing your tracking information once your order is packed and shipped.
Orders placed before 2.00 PM on business days will be despatched the same day. The UK delivery service is provided by Royal Mail using the Tracked 48 Hours Service.
PLEASE NOTE: we do not currently ship to the EU or internationally.
Please contact us within 7 days of the estimated delivery date at support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.
If you miss your delivery the carrier will normally leave a card with alternative delivery options for you to choose from. Typically, they will offer to attempt re delivery on a day of your choosing or leave the package in a pre-arranged safe location. Alternatively, they may provide instructions to enable collection in person at their nearest depot. If you need further assistance with delivery, please contact support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.
You can return your order to us if the product is unopened and the packaging is undamaged. Within 14 days of receiving your order please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you. You will need to return the items within 14 days giving you a total of 28 days to complete the return process. Once the returned goods are received at our warehouse they will be inspected and if found to be in acceptable condition a refund will be confirmed by email and issued to you within 14 days of the date of the approval of the return. For further information please see the Returns and Refunds Policy document link (on the website footer).
Unfortunately, due to specific restrictions we are unable to process exchanges that result from customer errors. Please be aware that products with a broken security seal cannot be returned. However, if the error was on our part we may consider making an exchange. Should you have any concerns, please email support@woofwuffpetcare.com with your name, a photo of the item and the relevant order details so that our customer services team can assist you.
Yes, you can return a part order. Please be aware of our returns policy and specific guidelines and instructions. Please refer to the FAQ: What is your returns policy? and the Returns and Refunds Policy document link (on the website footer) for further details.
Refunds will be processed 14 days after the goods have been received at our warehouse and approved as suitable for restocking. Our customer services team will contact you to confirm the details. If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.
If you purchased a product from our Amazon store, you would need to process the return through Amazon. Please refer to your Amazon account for the relevant instructions. If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you.
Unfortunately, we do not offer partial refunds in circumstances where an item goes on sale after you have purchased it. For operational reasons prices must be final at the time of purchase.
Email:
Returns address:
WOOFWUFF Pet Care
C/O Simple Parcels
Unit 18 Haliwell Industrial Estate
Rossini Street
Bolton
BL1 8DL
You can complete the Review form on each product page to share your feedback. If you have any questions, please email support@woofwuffpetcare.com with your name and order details so that our customer services team can assist you. We welcome your feedback and will always endeavour to take your feedback into account so that we can look to improve our customer experience.
Yes, the treats are suitable for all ages, breeds and sizes of dogs. Please be aware the treats should not be fed to puppies under 16 weeks or pregnant or nursing dogs. Please check the feeding guide information on the relevant Product listing section for the complete product use and storage instructions
Yes, the products can be used together. However, it is worth noting that due to some functional similarities between the Itch Relief & Immunity Treats and the Pre. Pro & Postbiotic Treats there are some common ingredients in these products. Therefore, it is best to feed the product that is most suitable for your dog’s prominent issue when considering which of them is best for your dog.
Yes—absolutely! Our products are made with 100% natural ingredients and contain no corn, wheat, soy, GMOs, flow agents (such as magnesium stearate), artificial colours or preservatives. They’re also cold pressed, which helps preserve their nutritional benefits and freshness.
Each formula is developed by expert UK pet nutritionists using approved ingredients and manufactured in an EU Regulated and GMP-Certified Facility. All the ingredients used are approved on the GB Feed Materials Register as well as the EU Animal Feed Register and if applicable the EU Animal Feed Additive Register. Every batch is carefully quality checked before being packaged with a security seal to ensure the highest standards of safety and effectiveness.
Store in a cool dry place out of reach of animals and children. Once open use within 4 months. See also the instructions on the product label and the best before date on the base of the container.
The full ingredients information can be found on the relevant Product listing section gallery cards or by clicking on the button labelled Ingredients in the information section below each product listing on the website.
Our products are manufactured in the EU by a well-established GMP and FDA certified pet treats facility in the Netherlands.
If your pet has a reaction to a product immediately cease feeding the product. If you observe symptoms that are in any way concerning it is always best to check with you veterinarian at an early stage as to what course of action you should take to best care for your pet.
If your pet eats too many chews they will normally be fine, however if your pet has a reaction to a product and you observe symptoms that are in any way concerning it is always best to check with you veterinarian at an early stage as to what course of action you should take to best care for your pet.
